O-NET - COVID-19 Update - About 40% Increase In Overall Network Usage During Last Week

With the COVID-19 pandemic forcing individuals and families to stay in rather than head out to nightly events, O-Net has seen a significant increase in internet usage during the peak evening hours from 7 until 10pm.

The General Manager of O-NET says the fibre optic network in the town of Olds was built to support an immense amount of capacity.

Chris Thompson notes that during the COVID-19 pandemic, O-Net hasn't seen a direct impact as a result of community members working from home throughout the day.

Thompson says O-Net has noticed that more phone calls are being made.  

Over the last week in general, he says O-NET has seen about a 40 per cent increase in network usage.

Their goal now is to make sure their customers stay functioning, according to Thompson.

Thompson praises the staff at O-NET and says they have moved to a work from home scenario. He adds, their support services and customer services continue to operate normally.

As it relates to technical support issues, he asks for patience from their customers as O-NET works to resolve those issues remotely as much as possible during the COVID-19 pandemic.

 

Listen to 96.5 CKFM's entire conversation with Chris Thompson.

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